Returns & Exchanges

At Southern States, we are committed to your satisfaction and offer a 30-day window for returns on most items to ensure you receive the quality products you expect. If you are not completely satisfied with your purchase, our streamlined process makes it simple to request an exchange or a full refund.

Return Process

• 1.
  Initiate Your Request

  Visit our online portal or contact our customer service team with your order number and email address to start the return process.

• 2.
  Prepare the Package

  Securely pack the items in their original packaging, ensuring all tags are attached and the product is in its original, unused condition.

• 3.
  Ship the Item

  Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location or your nearest Southern States storefront.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned goods, we will process your refund to the original payment method within 5 to 7 business days.